On-Time/Live Arrival Insurance 

• Cost: $2.50 per $100 worth of coverage.
  • With the minimum fee of $2.50, you are covered for On-Time Arrival and can receive a 100% refund for the shipping label if it is delivered more than 60 seconds late, according to the FedEx time stamp on the delivery.
  • All packages shipped as Hold for Pickup are considered to have a Guaranteed Time of Arrival of 10:30am or later**. The delivery requirement is met at the time the package scans as "available for pickup."
  • Any additional amounts above that will cover you for Live Arrival. If all the parameters listed below are met, your package arrives late, and your animal arrives deceased, you can be reimbursed for the full amount you insured for OR for the demonstrable market value of that animal (plus shipping when applicable), depending on what's being insured (reptile, invertebrate, or aquatic). 
    • Insured reptiles are not tied to market value.
      • If you insure for $500, you will receive a $500 payout, regardless of the true market value of the animal or any shipping costs. If you want to be fully reimbursed for the actual cost of the animal and the cost of the shipping label in the event of a DOA, then you would want to insure that shipment for the value of the animal plus the cost of the shipping label, rounded up to the next $100 increment. 
    • Insured invertebrates and aquatics are tied to their demonstrable market value.
      • If you insure for $500 and the market value is $300, you will receive $300, plus the cost of the shipping label--the total payout not to exceed the insured amount. If you insure for $300 and the market value of your animal is $500, you will receive $300.
• Maximum coverage: $20,000
• Valid ONLY for animals sent Priority Overnight or Standard Overnight. 

Merchandise Insurance

• Cost: $1.00 per $100 worth of coverage
• Like aquatic and invert coverage, this insurance is tied to the market/invoice value of your shipment.
• You must retain the damaged merchandise and packaging for FedEx collection/inspection after making a claim. Hold for 30 days.
• You can ship merchandise and insure it with all services. 

You can easily purchase Redline Shipping Insurance when you Book a Shipment.

• On the Shipping Details page, in the Additions section, select On-Time/Live Arrival or Merchandise Insurance.
• Select the amount of insurance you want.
• Continue to Checkout, or Create Additional Labels
• The insurance charge will be added to your shipment.

NOTE: Redline Shipping On-Time, Live Arrival Insurance is NOT "anything goes" insurance. Please read the following:

QUALIFICATIONS AND LIMITATIONS

Packaging must meet Redline Shipping Standards, which include temperature parameters and packaging guidelines. The best way to ensure compliance is to use a Redline Shipping Kit.

Shipments must be dropped off at an actual FedEx Ship Center (not a FedEx Office, Kinkos, or other retail outlet) or picked up by a FedEx driver at a pre-arranged time.

As long as you have the minimum coverage, you are entitled to a full shipping refund if your package is one minute or more late, according to the FedEx Guaranteed Time of Arrival (GTA) and the FedEx delivery time stamp.

Live arrival insurance for reptiles IS NOT tied to market value; you can insure for the value you desire. 

Live arrival insurance for aquatics and inverts IS tied to market/invoice value. Merchandise insurance is also tied to market/invoice value.

Details:

• Redline Shipping Insurance covers the cost of your shipment if the package is delivered late, and up to the insured value for a live reptile package if the package is delivered late and the animal is DOA, or up to the market value for a live aquatic or invert shipment if the package is delivered late and the animal is DOA.
• Redline Shipping Insurance protects you against late delivery and animal death due to late delivery.
• Claims for late arrival must be reported within seven days of the recorded delivery time.
• Claims for dead arrival must be reported within four hours of the recorded delivery time.
  • In the case of a shipment being Held for Pickup at the hub, "recorded delivery time" is the moment the shipment becomes available for pickup. The recipient must pick up the animal and the DOA reported within four hours of that time.
  • DOA animals must be held for 30 days (in the freezer) pending collection/inspection, unless instructed otherwise by Redline Shipping staff.
• Live Arrival Insurance applies only to Priority Overnight or Standard Overnight shipments.
• On-Time, Live Arrival Insurance costs $2.50 for each $100 unit of insured value.
• 2Day, Express Saver, Ground and Home Delivery insurance costs $1.00 for each $100 in insured value. No live shipments will be covered with these services.
• $100 minimum coverage is selected by default. You can decline insurance coverage by unchecking the box, or you can increase your coverage up to $20,000 (Insured reptile value is NOT limited to market/invoice value. Insured aquatic, invert and merchandise value IS limited to market/invoiced value.)
• For a DOA claim to be covered, the package must also be delivered late, according to FedEx's guaranteed time of arrival (GTA). On-time live arrival is the shipper's responsibility based on the ability to pack a healthy animal according to Redline Shipping Standards.
• If you have not paid for the Delivery Confirmation option (adult signature required) the FedEx driver may leave the package in a safe location, without a signature, at their discretion. As per FedEx TOS, this counts as a completed delivery. 
• For a delivery to be considered late, the first delivery attempt must arrive 60 seconds or more after the FedEx GTA. 
• All packages shipped as Hold for Pickup are considered to have a Guaranteed Time of Arrival of 10:30am or later**. The delivery requirement is met at the time the package scans as "available for pickup."
• If you deselect insurance there will be no refunds on shipments, no exceptions. This means NO refunds on late arrival packages, and NO refunds on DOAs. This is our Redline TOS, you are agreeing to this when you book a label. FedEx does not provide any coverage for live shipments, and issues no refunds for late arrivals for live shipping accounts, this is a Redline Shipping funded program. 

Insurance Cost and Coverage

On-Time, Live Arrival Insurance costs $2.50 per $100 worth of coverage.

Payouts depend on the type of animal insured. 

• Insured reptiles are not tied to market value. If you insure for $500, you will receive a $500 payout. 
• Insured invertebrates and aquatics are tied to their market value. If you insure for $500 and the market value is $300, you will receive $300, plus the cost of the shipping label. If you insure for $300 and the market value of your animal is $500, you will receive $300.

2Day, Express Saver, Ground and Home Delivery insurance costs $1.00 for every $100 in insured value. No live shipments will be covered with these services.

2Day, Express Saver, Ground and Home Delivery insurance covers only the demonstrated market value of your loss. Terms and Conditions of FedEx Services apply to Redline Shipping Insurance for 2Day, Express Saver, Ground and Home Delivery shipments. For more detail, read Terms and Conditions of FedEx Services.

How much Live Arrival Insurance do you need?

Live Arrival Insurance has $100 minimum coverage, $20,000 maximum, in $100 increments. Inquire for high value insurance over $20,000.

To get full coverage for your live animal shipment, add your shipping cost and animal cost, and round up to the nearest hundred. Example: If your shipping cost is $85, and your animal is worth $350, you should purchase $500 worth of insurance to be fully covered. If the package is late and the animal is dead, and you have met the Redline Shipping Standards (including temperature and packaging guidelines) you are eligible to receive the $500 insured value, which exceeds the combined shipping and animal value of $435. If you insure the same package for $400, your total claim payout cannot exceed $400.

Most Common Errors of Non-Compliance that will INVALIDATE Live Arrival Insurance:

• Using hand-warmers, foot-warmers, or any heat pack with a less-than 40 hour duration.
• Using more than one heat pack in any box smaller than our 30”x16”x10”. The 30”x16”x10” box may include up to TWO heat packs.
• Placing the heat pack at the bottom of the shipping box and/or in direct contact with the animal or the container the animal is in.
• Attaching the heat pack facing the wrong way or covering the red stripe with tape.
• Failure to provide specific ventilation (four total quarter-inch holes, two at each end of the box).
• Punching too many holes in a box.
• Using insulation less than ¾” of thickness.
• Using no insulation at all.
• Using boxes made of thin cardboard or anything less than a 275lb burst weight. 
• Using Amazon, US Postal, FedEx/UPS branded, torn-up, or wacky non-standard boxes.
• Dropping off at a FedEx Office store, Kinkos, or any other retail outlet. Packages must be dropped at an actual FedEx Ship Center.
• Dropping off AFTER the Ship Center's Last Pickup Time.
• Shipping outside our specific temperature parameters and high/low limitations. 
• Non-compliance with Redline Shipping Standards. 

** GTA (Guaranteed Time of Arrival) on Hold for Pickup -- When shipping directly to a FedEx Ship Center, we allow either Priority Overnight or Standard Overnight service. Both of those services arrive at the hub at the same time. MOST of the time, that GTA is going to be 10:30am, even if the FedEx tracking information shows an earlier expected delivery time. However, some Ship Centers are remote enough that they have a later GTA. If your shipment has a Priority Overnight GTA later than 10:30 on a HOLD FOR PICKUP shipment (typically 12:00 noon), then that is the GTA we will go by for Insurance purposes. 

CLAIMS – LATE DELIVERY

If the package is delivered 60 seconds or more after the FedEx Guaranteed Time of Arrival (GTA) it is considered late.

All packages shipped as Hold for Pickup are considered to have a Guaranteed Time of Arrival of 10:30am or later**. The delivery requirement is met at the time the package scans as "available for pickup."

Zip codes that are categorized by FedEx as urban, rural or remote will receive deliveries by 10:30 a.m., noon or 5:00 p.m. respectively. You can see the GTA during the Quick Quote process, during the Book a Shipment process, and on the shipping label itself. Residential deliveries will have a GTA of noon or later.

Claim payment will not be made if shipment is delayed by a FedEx National Service Disruption. This rare but catastrophic disruption is usually caused by extreme weather conditions such as hurricanes and blizzards.

To report a late delivery, the person who purchased the label/insurance (usually the shipper) must contact Redline Shipping within seven days of delivery.

Report a claim via Contact Us or 303-347-0500. As soon as the claim is reported, Redline Shipping will provide further instructions.

A claim can be reported with a voicemail or email. Redline Shipping will record the claim at the message’s time stamp.

Claim payments will be made to the owner of the account that purchased the shipping label (usually the shipper) unless written permission is given to Redline from that client to pay another party directly.

CLAIMS – DOA (dead on arrival)

Redline Shipping Live Arrival Insurance protects you against animal death due to late delivery.

For a DOA claim to be covered, the package must also be delivered late, according to FedEx GTA. You can see the GTA during the Quick Quote process, during the Book a Shipment process, and on the shipping label itself. If the package is on-time, there’s no reason the animal shouldn’t be alive given a healthy animal and proper packaging and weather precautions, as per Redline Shipping Standards.

If you have not paid for the Delivery Confirmation option (adult signature required) the FedEx driver may leave the package in a safe location, without a signature, at their discretion. As per FedEx TOS, this counts as a completed delivery. 

For a delivery to be considered late, the first delivery attempt must arrive 60 seconds or more after the FedEx guaranteed time of arrival. 

All packages shipped as Hold for Pickup are considered to have a Guaranteed Time of Arrival of 10:30am or later**. The delivery requirement is met at the time the package scans as "available for pickup."

If the claim includes late delivery and dead arrival, Redline Shipping must be contacted (by the shipper or recipient) within four hours of the recorded delivery time, as recorded by the FedEx driver. In the case of a shipment being Held for Pickup at the hub, "recorded delivery time" is the moment the shipment becomes available for pickup. The recipient must pick up the animal and the DOA reported within four hours of that time.

The claimant must provide an email address and phone number, as well as the package’s FedEx tracking number.

Report a claim via Contact Us or 303-347-0500. As soon as the claim is reported, Redline Shipping will provide further instructions.

A claim can be reported with a voicemail or email. Redline Shipping will record the claim at the message’s time stamp.

We recommend the shipper instruct the recipient to contact Redline Shipping directly, so the claim can be recorded as soon as possible. Redline Shipping will follow up with the shipper to handle the claim.

The Live Reptile sheet that is included with each shipping kit (or printed here) contains directions for the recipient to contact Redline Shipping in case of a claim.

Shipper must provide a receipt of purchase for invertebrate or aquatic claims. If the shipment is not a commercial transaction, shipper must provide a copy of the itemized packing list from the package, which is required by the Lacey act. This provides proof of value.

Shipper must follow all Redline Shipping Standards, including rules for packaging and temperature.

Claimant must provide clear digital photos or video of all packaging, showing legible label on the box, condition of outer box, insulation inside box, packing material, and any heat pack, cold pack or phase pack use. This establishes compliance with Redline Shipping Standards.

Claimant must provide clear digital photos or video of the animal, clearly showing its condition and markings, as well as rolled onto its back. This provides proof of a dead arrival.

Animal must be kept frozen for 30 days or until the claim is released, whichever comes first. If the animal can’t be provided upon Redline Shipping’s request, the claim will not be paid.

All evidence — receipt/packing list and photos/video — must be provided within eight hours of the delivery.

Claim payments will be made to the owner of the account that purchased the shipping label unless written permission is given to Redline from that client to pay another party directly.

CLAIMS – Damaged Goods

Redline Shipping Merchandise Insurance protects you against damage or loss during delivery. Does NOT apply to live shipments.

Redline Shipping must be contacted (by the shipper or recipient) within four hours of the official delivery time, as recorded by the FedEx driver. The claimant must provide an email address and phone number, as well as the package’s FedEx tracking number.

Report a claim via Contact Us or 303-347-0500. As soon as the claim is reported, Redline Shipping will provide further instructions.

A claim can be reported with a voicemail or email. Redline Shipping will record the claim at the message’s time stamp.

Redline Shipping MUST file the damage claim with FedEx. If the shipper or recipient tries to file, the claim will be denied.

We recommend the shipper instruct the recipient to contact Redline Shipping directly, so the claim can be recorded as soon as possible. Redline Shipping will follow up with the shipper to handle the claim.

Shipper must provide a receipt for the purchase of the merchandise. If the shipment is not a commercial transaction, shipper must provide a copy of the itemized packing list from the package. This provides proof of value.

Shipper must provide clear digital photos or video of all packaging, showing legible label on the box, condition of outer box, insulation inside box, and packing material. Redline Shipping will not be responsible for negligent packaging.

Shipper must provide clear digital photos or video of the damaged merchandise.

Damaged merchandise and all packaging must be kept for 30 days or until the claim is released, whichever comes first. 

All evidence — receipt/packing list and photos/video — must be provided within eight hours of receiving claim instructions from Redline.

Claim payments will be made to the owner of the account that purchased the shipping label unless written permission is given to Redline from that client to pay another party directly.

LIMITATIONS

Packages booked with Redline Shipping Live Arrival insurance MUST be booked Priority Overnight or Standard Overnight. There is no live arrival coverage with any slower services.

If the package is delivered on time according to FedEx GTA, live-arrival insurance is nullified. On-time live arrival is the shipper’s responsibility based on the ability to pack a healthy animal according to Redline Shipping Standards. 

If the package is shipped during a "No-Ship" period (as prominently noted on warning banners and as posted on the site) insurance is nullified. No-Ship periods are noted for holidays, bad weather and other conditions that can affect FedEx deliveries.

Package must be received on the first delivery attempt. Package may be dropped off by FedEx driver at the destination, accepted by someone at the destination or, if delivery confirmation is required, signed for at the destination. If delivery confirmation is required, and no one is available to sign for the package, this qualifies as a first delivery attempt. If the package goes back onto the truck for later delivery, live arrival insurance is nullified. If the package is shipped Hold for Pickup at a FedEx Ship Station, and is available for pickup before the GTA, live arrival insurance is nullified. 

Packaging must meet Redline Shipping Standards, which include packaging and temperature guidelines. The best way to ensure compliance is to use a Redline Shipping Kit.

Package(s) must be dropped off at an actual FedEx Ship Center (not a FedEx Office, Kinkos, or other retail outlet) or picked up by a FedEx driver at a pre-arranged time.

The outgoing shipment must be scanned into the FedEx system in time for end-of-day pickup Monday through Thursday.

Redline Shipping Live Arrival Insurance does not cover injuries incurred during shipping, whether the package is delivered late or on-time. This includes dropped tails, neurological claims, etc. It is the responsibility of the shipper to ensure proper packaging and a properly packaged animal will arrive safe and unharmed.

LIVE ARRIVAL INSURANCE - Redline Shipping does not pay if:

• Package is on time according to FedEx GTA (Guaranteed Time of Arrival). NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination, or makes a first delivery attempt. If a package is held for pickup at a FedEx facility, it is considered on time if it reaches the facility by the FedEx GTA.
• Shipment does not follow all Redline Shipping Standards.
• Shipment is not sent via Priority Overnight or Standard Overnight service.
• Package was dropped off at a FedEx Office store, Kinkos, or any other retail outlet. Packages must be dropped at an actual FedEx Ship Center.
• Package was dropped off AFTER the Ship Center's Last Pickup Time.
• Package is not delivered on first attempt.
• Claimant does not follow proper claim procedure (missing four-hour claim window, failure to provide required evidence within eight hours).

ON-TIME ARRIVAL INSURANCE - Redline Shipping does not pay if:

• Package is not delivered on the first delivery attempt. NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination, or makes a first delivery attempt. If the package is held for pickup at a FedEx facility, it is considered on time if it is available for pickup by the FedEx GTA.
• If you have not paid for the Delivery Confirmation option (adult signature required) the FedEx driver may leave the package in a safe location, without a signature, at their discretion. As per FedEx TOS, this counts as a completed delivery. 
• For a delivery to be considered late, the first delivery attempt must occur 60 seconds or more after the FedEx GTA. 
• Most business addresses will have a GTA of 10:30am. Urban or suburban residential addresses may have a 12:00pm GTA, and more rural addresses may have a 5:00pm GTA. You can see the GTA during the Quick Quote process, during the Book a Shipment process, and on the shipping label itself, bearing in mind that the Quick Quote is only using the zip code to guess at your GTA, without the specific address details. 
• All packages shipped as Hold for Pickup are considered to have a Guaranteed Time of Arrival of 10:30am or later**. The delivery requirement is met at the time the package scans as "available for pickup."

CLICK HERE TO LEARN MORE ABOUT REDLINE SHIPPING INSURANCE

** GTA (Guaranteed Time of Arrival) on Hold for Pickup -- When shipping directly to a FedEx Ship Center, we allow either Priority Overnight or Standard Overnight service. Both of those services arrive at the hub at the same time. MOST of the time, that GTA is going to be 10:30am, even if the FedEx tracking information shows an earlier expected delivery time. However, some Ship Centers are remote enough that they have a later GTA. If your shipment has a Priority Overnight GTA later than 10:30 on a HOLD FOR PICKUP shipment (typically 12:00 noon), then that is the GTA we will go by for Insurance purposes. 

FedEx does not offer shipping refunds for late arrival of live shipments. In fact, refunds for live shipments are specifically exempted in the Live Shipper Certification agreement:

"Company agrees to waive any right to receive adjustments, refunds or credits under the Money Back Guarantee Policy as defined in the FedEx Service Guide in effect at the time of shipment."

If you are FedEx certified to ship live reptiles, you will find similar wording in your FedEx contract. It is against FedEx policy to issue a credit or refund for a shipment containing any live animal.

We launched Redline Shipping Insurance to fill this gap in coverage. You can easily get insurance when you Book a Shipment.

CLICK HERE TO LEARN MORE ABOUT REDLINE SHIPPING INSURANCE